Appointment & Booking Policy

Luxury Mobile Hair Care | Professional Standards | Client Commitment

At Sheridonna’s Beauty Salon, we provide a personalized, luxury mobile salon experience. To maintain excellence, respect scheduled time, and ensure a smooth experience for all clients, the following policies apply to all appointments and memberships.

BOOKING & CONFIRMATION

  • All appointments must be booked in advance
  • Appointments are confirmed once the client receives a confirmation email from SBS

  • We do not hold tentative or unconfirmed appointments

  • Clients are responsible for selecting the correct service at booking

MOBILE SALON SERVICES

Sheridonna’s Beauty Salon is a mobile salon. We travel to you for a private, luxury experience at:

  • Homes

  • Workplaces

  • Hotels

  • Approved private locations

Client Responsibilities:

  • Provide a clean, well-lit service area

  • Ensure access to an electrical outlet

  • Secure pets during the appointment

  • Be present and ready at the scheduled time

Our Commitment to Hair Health

At Sheridonna’s Beauty Salon, hair health is the foundation of every service we provide. Our approach to beauty is elevated, intentional, and rooted in long-term care, not quick fixes.

For chemical services, we exclusively offer balayage highlighting, a refined technique that enhances dimension and brightness while minimizing direct scalp exposure. This method supports healthier hair integrity, seamless grow-out, and luxurious, natural-looking results.

By focusing on select techniques rather than offering every chemical service, we ensure each client receives expert-level care, thoughtful artistry, and a premium salon experience designed to protect and celebrate the hair.

Healthy hair is our signature.

TIMING & WAITING POLICY (VERY IMPORTANT)

We value punctuality and professionalism.

  • 15-minute grace period is provided

  • If the stylist arrives and must wait beyond 15 minutes due to client unavailability:

    • $20 fee per additional 10 minutes will apply

  • If the client is unavailable after 30 minutes, the appointment may be canceled at the stylist’s discretion

Waiting fees must be paid before services continue.

RESCHEDULING & CANCELLATIONS

  • Rescheduling must be requested at least 24 hours in advance

  • Same-day cancellations or no-shows may result in:
    • Forfeiture of the scheduled service

    • Charges equivalent to the service value

  • Repeated last-minute changes may require future appointments to be prepaid

VIP MEMBERSHIP APPOINTMENTS

  • VIP memberships are billed monthly

  • Appointments must be scheduled within the active billing cycle

  • Unused services do not roll over

  • Memberships are non-transferable

  • Clients must be present at scheduled times

All VIP appointments follow the same timing, waiting, and cancellation policies.

FAMILY & GROUP APPOINTMENTS

  • All family or group members must be present during the scheduled visit

  • Services are provided based on time availability and selected membership or service

  • Delays may affect the number of services completed

SERVICES & PROFESSIONAL STANDARDS

  • Services are provided based on hair condition and professional assessment

  • Results may vary based on hair history, maintenance, and care

  • Professional-grade products are used during service

  • Retail products are sold separately unless otherwise stated

VIRTUAL CONSULTATIONS

  • Virtual services are appointment-based

  • Sessions are conducted via phone or video

  • Missed virtual appointments may be forfeited

POLICY AGREEMENT

By booking an appointment or purchasing a VIP membership, you acknowledge and agree to:

  • All terms listed on this page

  • Waiting fee policies

  • Appointment timing expectations

  • Monthly billing (for memberships)

  • SBS professional standards

Sheridonna’s Beauty Salon reserves the right to update its policies at any time to maintain the highest service quality.

QUESTIONS OR SUPPORT

We are happy to assist.

📲 Call or text 315.748.3229
🌟 Sheridonna’s Beauty Salon
Luxury Mobile Hair Care | Personalized | Professional

“Passionate Styles Curated Excellently For You”

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